Frequently Asked Questions

Hypenza is a social media growth platform that provides engagement services across five platforms: Instagram, TikTok, YouTube, Facebook, and Twitter/X. We help individuals, businesses, and influencers grow their social media presence through followers, likes, views, and subscribers.

We never ask for your password or login details. All we need is your username or a post link. Paced delivery makes a jump less visible, but nobody can promise that a platform will never act on an account. Our Safety & Security page sets out what that covers and what it does not.

No, never. We will never ask for your password, login credentials, or any sensitive account information. All our services work through publicly available profile URLs and usernames.

Yes, purchasing social media engagement services is legal. However, individual platform terms of service may vary. We use safe delivery methods designed to minimize any potential risks to your account.

We currently support five platforms: Instagram, TikTok, YouTube, Facebook, and Twitter/X. Across these five we offer 14 services covering followers, likes, views, and subscribers.

Choose the service you want, select a package, enter your username or post URL and add it to your cart. Then go to checkout, enter your email and complete the payment. Delivery starts once the payment is confirmed.

Yes! For services like likes and views, you can select multiple posts during checkout. The ordered quantity will be distributed evenly across your selected posts.

Yes, minimum orders vary by service. Most services start from as low as 10-100 units. Check the specific product page for minimum quantities.

Our standard packages cover most needs, but if you need a custom quantity or special arrangement, please contact our support team and we will accommodate your request.

Yes! Our pricing includes automatic volume discounts. The more you order, the lower the price per unit. Larger packages can save you up to 38% compared to smaller orders.

Delivery starts once your payment is confirmed. How long it takes depends on the service and the size: small orders often finish the same day, larger ones take longer. If you picked gradual delivery, the order is spread across the window you chose.

Some services let you choose gradual delivery. The order is then spread across the window you pick instead of arriving in one go, so the count climbs steadily rather than jumping. Services without that option are delivered in one go.

Yes, you will receive an order confirmation email with tracking details. You can also monitor the progress by checking your social media account directly.

Delays can happen when demand is high or a platform changes something. If your order has not started within 24 hours, write to our support team. We answer within 24 hours. If delivery has not started within 72 hours, you can ask for a full refund.

You can pay by card, including Apple Pay and Google Pay, or with cryptocurrency. Payment runs through a payment processor, so no card or bank details ever reach us. Prices are shown in USD, EUR, GBP, CAD or AUD depending on where you are, and every payment is charged in US dollars.

Payment happens at the processor, never on our site, so there are no card or bank details for us to store. The checkout itself runs over an encrypted connection, and the only thing we keep is the order and the email address you gave us.

Yes! We regularly offer promotional discounts and coupon codes. Enter your code in the cart before checkout to apply your discount. Follow us on social media or subscribe to our newsletter for the latest deals.

Prices are shown in one of five currencies depending on your region: USD, EUR, GBP, CAD or AUD. Anywhere else sees dollars. The price in your currency is a conversion to help you compare. Every payment is charged in US dollars, and the cart shows the exact dollar amount before you pay. Your bank or wallet may apply its own exchange rate.

If delivery has not started within 72 hours of your order being confirmed, you get a full refund. If only part of an order can be delivered, the undelivered part is refunded pro rata. Where a refill or a restart fixes the problem we offer that first, and you can still insist on the refund in these cases. A fully delivered order is not refunded, and a later drop is covered by the 30-day refill.

Every order has a 30-day refill. If the count drops within 30 days of delivery, write to support with your order number. We answer within 24 hours and top it up at no cost. There is one refill per item. It does not cover drops caused by a platform acting against your account, a deleted post or an account that went private.

Write to support@hypenza.com with your order number. We answer within 24 hours. A card payment is refunded to the card you paid with. A crypto payment is refunded in cryptocurrency to a wallet address you give us. Approved refunds are issued within 10 business days.

After the guarantee period expires, natural fluctuations may occur. We recommend ordering slightly more than you need to account for potential drops. You can also place a new order to top up your count.

We never ask for your password and cannot touch your account, because a public link is all we get. What a platform decides is outside our control, though, and nobody can guarantee that a platform will never act on an account. Spreading a larger order out makes a jump less visible.

We only store the minimum data needed to process your order: your email address and the social media URLs/usernames you provide. We never store passwords or sensitive financial information. See our Privacy Policy for full details.

Paced delivery makes a jump less visible. Nobody can promise that a platform or a visitor will never notice.

The accounts behind our services are managed accounts with profile pictures, bios and activity. They are designed to look like regular users, but they are not an organic audience.