Frequently Asked Questions

Hypenza is a social media growth platform that provides engagement services across five platforms: Instagram, TikTok, YouTube, Facebook, and Twitter/X. We help individuals, businesses, and influencers grow their social media presence through followers, likes, views, and subscribers.

Yes, absolutely. We never ask for your passwords or login credentials. All we need is your username or post URL to deliver services. Our delivery methods are designed to be algorithm-safe, so your account stays protected throughout delivery.

No, never. We will never ask for your password, login credentials, or any sensitive account information. All our services work through publicly available profile URLs and usernames.

Yes, purchasing social media engagement services is legal. However, individual platform terms of service may vary. We use safe delivery methods designed to minimize any potential risks to your account.

We currently support five platforms: Instagram, TikTok, YouTube, Facebook, and Twitter/X. Across these five we offer 14 services covering followers, likes, views, and subscribers.

Simply choose your desired service, select a package quantity, enter your username or post URL, and add it to your cart. Then proceed to checkout, enter your email, and complete the payment. Your order will start processing immediately.

Yes! For services like likes and views, you can select multiple posts during checkout. The ordered quantity will be distributed evenly across your selected posts.

Yes, minimum orders vary by service. Most services start from as low as 10-100 units. Check the specific product page for minimum quantities.

Our standard packages cover most needs, but if you need a custom quantity or special arrangement, please contact our support team and we will accommodate your request.

Yes! Our pricing includes automatic volume discounts. The more you order, the lower the price per unit. Larger packages can save you up to 38% compared to smaller orders.

Most orders start delivering within minutes of payment. Smaller orders typically complete within 1-2 hours, while larger orders may take up to 24 hours for gradual, natural-looking delivery.

We deliver gradually to make the engagement look natural. A sudden spike in followers or likes could look suspicious to social media algorithms. Gradual delivery protects your account and ensures long-term results.

Yes, you will receive an order confirmation email with tracking details. You can also monitor the progress by checking your social media account directly.

Occasional delays can happen due to high demand or platform updates. If your order has not started within 24 hours, please contact our support team and we will resolve it immediately.

Checkout runs on cryptocurrency at the moment. You pay through a payment processor, so no card or bank details ever reach us. Prices are shown in USD, EUR, GBP, CAD or AUD depending on where you are, and the charge is taken in the currency you see at checkout.

Payment happens at the processor, never on our site, so there are no card or bank details for us to store. The checkout itself runs over an encrypted connection, and the only thing we keep is the order and the email address you gave us.

Yes! We regularly offer promotional discounts and coupon codes. Enter your code in the cart before checkout to apply your discount. Follow us on social media or subscribe to our newsletter for the latest deals.

Prices are shown in one of five currencies depending on your region: USD, EUR, GBP, CAD or AUD. Anywhere else sees dollars. The rate is applied automatically, and the amount you are charged is the amount shown at checkout.

If we cannot start delivery within 72 hours, you receive a full refund. If delivery is incomplete, you get a refund for the undelivered portion. Completed orders are not eligible for refunds, but may be covered by our refill guarantee.

Most of our services include a refill guarantee (typically 30 days). If the delivered count drops during the guarantee period, we will refill the difference at no additional cost. Simply contact support with your order number.

Contact our support team at support@hypenza.com with your order number. Refunds are processed within 5-10 business days to your original payment method.

After the guarantee period expires, natural fluctuations may occur. We recommend ordering slightly more than you need to account for potential drops. You can also place a new order to top up your count.

No. We use safe, algorithm-friendly delivery methods and pace larger orders to match natural growth patterns. Keeping your account safe is the first design goal of every delivery method we use.

We only store the minimum data needed to process your order: your email address and the social media URLs/usernames you provide. We never store passwords or sensitive financial information. See our Privacy Policy for full details.

No. Our engagement comes from real-looking accounts and is delivered gradually, making it indistinguishable from organic growth. There is no way for others to tell that you purchased services.

Our services come from a network of real-looking accounts with profile pictures, bios, and activity. While they are managed accounts, they are designed to look and behave like organic users.