Terms of Service

Services Provided

Hypenza supplies growth and engagement solutions for social media accounts across Instagram, TikTok, YouTube, Facebook, and Twitter/X. What we offer covers followers, likes, views, comments, shares, and additional types of social media interaction.

Fulfilment happens in-house, using our own order intake and delivery infrastructure. Each service has its own listing page, where you will find the particulars of that service, including how long delivery takes and what the service consists of.

While we make an effort to describe what we sell accurately, we make no representation that every service description, price, or other material published on the website is error-free, complete, or up to date.

Who May Use the Service

Access to our services requires that you have reached the age of 16 or older. When you submit an order, you affirm and guarantee that this minimum age applies to you and that nothing prevents you from forming a contract that is legally binding upon you.

Confirming that the way you engage with our services aligns with every law and regulation in force where you are located rests with you. Employing our services in furtherance of any purpose that is against the law is prohibited.

Placing Orders and Making Payment

Every order we receive is placed subject to our acceptance and to availability at the time of processing. Payment is made in cryptocurrency, and an order is treated as confirmed once the transaction has been received. We may decline or cancel any order at our discretion, including where we suspect fraudulent activity or abuse of the service.

Pricing

Prices appear in the currency that matches the language or region you have selected. Each price is generated dynamically according to the quantity you choose, with any applicable volume discounts applied automatically. Pricing may be revised by us at any point and without advance notice, though any revision applies only going forward and leaves orders that have already been confirmed untouched.

Handling of Transactions

All transactions are handled through a secure cryptocurrency payment channel. Your full payment card details are never retained on any of our servers. When you submit a payment, you grant us authorization to collect the amount due for the order you have placed.

Promotional Codes and Price Reductions

Each coupon code carries its own governing conditions, which may include a validity window, a required minimum purchase value, and restrictions on how many times it may be redeemed. Where a code is abused or used contrary to those conditions, we retain the right to void it. Multiple codes may not be stacked on a single order unless the terms of the codes state otherwise.

Fulfillment of Orders

Once your order is confirmed and your cryptocurrency payment has cleared, we work to start delivery on it promptly. How long fulfilment takes depends on which service you ordered and the quantity selected, and an estimated delivery window is shown on each individual product page.

Any timeframe we publish should be read as an estimate rather than a binding guarantee. Circumstances beyond our reach, including changes to a platform, adjustments to its API, or periods of unusually heavy order volume, can slow the pace of delivery. Should a meaningful delay arise, we will take reasonable steps to let you know.

Supplying correct and functioning profile links, handles, and any other details we request is your responsibility. Where delivery fails or is held up because the information given to us was wrong, because the target account was set to private, or because the account was subject to restrictions, we bear no responsibility for the outcome.

Replenishment Commitment

Every order placed with Hypenza carries a 30-day refill guarantee. Should the delivered count decline within that window, we will restore the shortfall without charging you again. The following conditions govern how the refill guarantee operates:

Coverage extends only to reductions in the delivered count, and not to variations that result from something you did yourself, for example removing a post or altering your username
The 30-day window is counted from the day delivery of your order was finished
A refill is not automatic and must be requested by writing to our support team
No refill will be issued where the social media platform in question has acted against your account
One refill is available per item on an order, and no more

Returns and Reimbursements

Your satisfaction with what we deliver matters to us. The terms below govern refunds:

Full refund: Should we fail to start delivery on your order within 72 hours of it being confirmed, you may claim the entire amount back.
Partial refund: Where the quantity delivered falls short of the quantity ordered and the outstanding balance cannot be completed within a reasonable period, the undelivered portion is refundable.
No refund: Once an order has been delivered in full, it is no longer eligible for a refund, including in cases where the number later decreases. Such cases are covered by the 30-day refill instead, which begins once you write to support.
No refund: Failed delivery caused by details you entered incorrectly, by a private account, or by restrictions sitting on your own account does not qualify.

Refund requests should be sent to our support team at support@hypenza.com, quoting the number of the order in question. Our team replies within 24 hours. Approved refunds are issued in cryptocurrency to a wallet address you give us, and this takes 5-10 business days to complete.

Hypenza will not request the password to your social media account at any point. Delivery of our services does not depend on password access, so treat any message asking for those credentials in our name as illegitimate and refuse it.

Keeping your social media accounts secure remains your responsibility alone. Any unauthorized access that arises outside the scope of what we provide falls outside our responsibility, and we accept no liability for it.

Restricted Activities

By using our services, you undertake not to pursue any of the purposes listed below:

Breaching any law, regulation, or right belonging to another party
Carrying out schemes that are fraudulent, deceptive, or otherwise misleading
Seeking to disrupt, obstruct, or place excessive load on our infrastructure or systems
Accessing our website through automated means such as scripts, bots, or scraping tools unless we have granted permission beforehand
Redistributing or selling access to what we provide to other parties without our prior written consent
Submitting orders for profiles or accounts that are neither yours nor under your authorised control
Directing our services toward harming, harassing, or impersonating any person

Where these terms are broken, we retain the right to suspend or end a user's access to our services and to decline any orders that person may place in the future.

Ownership of Content and Marks

Everything appearing on the Hypenza website, whether text, graphics, logos, icons, imagery, or software, belongs to Hypenza or to those who have licensed it to us, and it enjoys protection under international copyright and trademark law.

Copying, republishing, altering, or building derivative works from any material found on our website is not permitted unless we have given you written permission beforehand. The name Hypenza, our logo, and every mark associated with them are trademarks held by Hypenza.

Limits on Damages

Where applicable law allows, neither Hypenza nor its directors, staff, business partners, or affiliated entities accepts liability for indirect, incidental, special, consequential, or punitive damages of any kind. This exclusion covers, without limitation, lost profits, lost data, and damage to goodwill, whether such losses arise from your use of our services or are otherwise connected to it.

Should any claim be brought against us in relation to the services we provide, the maximum sum recoverable from us is capped at the amount you actually paid for the particular service that gave rise to that claim.

Certain jurisdictions prohibit the exclusion or restriction of particular categories of damages. If you are located in such a jurisdiction, the limitations above apply only so far as the law there permits, and our liability is confined to the narrowest scope that remains lawful.

Warranty Exclusions

Everything we deliver is made available on an "as is" and "as available" basis, with no warranties extended of any nature, whether stated outright or implied by law. This exclusion covers, among other things, any implied warranty of merchantability, of suitability for a particular purpose, and of non-infringement.

No particular result is promised through the use of what we offer, whether that result would be a rise in engagement, a higher follower count, or the expansion of your business. The platforms themselves are free to revise their algorithms, their internal rules, or their own terms whenever they choose, and such revisions can influence how well our services perform.

There is no affiliation between us and any social media platform, and no platform has endorsed us or established any official connection with us. That includes Instagram, TikTok, YouTube, Facebook, Twitter/X, and every other platform we happen to support.

Applicable Law and Dispute Resolution

The interpretation and enforcement of this agreement fall under the laws of the United Arab Emirates, and any conflict of law rules that would point to a different body of law shall not apply.

Should a disagreement arise out of or in connection with these terms or the services we provide, the parties agree to begin by seeking a resolution through negotiation conducted in good faith. Where such negotiation does not produce an outcome, the matter shall be brought before the competent courts of the United Arab Emirates.

A note for consumers: your statutory entitlements under the consumer protection legislation that applies to you remain fully intact, and nothing written in this agreement limits them.If we cannot settle a dispute between us, write to our support team first and we will reply within 24 hours. Nothing in these terms takes away the rights you have as a consumer under the law of the country you live in.

Agreement to These Conditions

When you visit the Hypenza website (hypenza.com) or make use of any service made available there, you accept these Terms of Service as binding upon you. Should any part of these terms be unacceptable to you, we ask that you refrain from using what we offer.

The right to revise, amend, or replace these terms remains with us and may be exercised at any point. Any revision takes effect as soon as it appears on this page. Should you carry on using our services once a revision has been published, that continued use is treated as your agreement to the terms in their amended form.

Amendments to This Agreement

These Terms of Service may be revised by us whenever we consider it necessary. Should a change be significant, the "Last updated" date shown at the top of this page will be revised, and we may also alert you through a notice on our website or by sending an email.

If you keep using our services once revisions have been published, that continued use is treated as your agreement to the amended terms. Anyone who does not accept the updated version should discontinue use of our services.

How to Reach Us

Should anything in these Terms of Service remain unclear to you, we invite you to reach out to our team:

Support channel: support@hypenza.com
Reply window: Every message we receive is answered within 24 hours