Refund Policy
When you get your money back, how to ask for it and when a refill is the quicker fix
Last updated: 25.10.2026
Refund Eligibility
We offer refunds in the following cases:
- Delivery has not started within 72 hours of payment
- Order not delivered within the estimated timeframe
- Partial delivery with significant shortfall
- Service not matching the description
Refill First, Refund Second
Most delivery problems are solved fastest by a refill. Every order carries a 30 day refill guarantee, and when numbers drop or a delivery stalls, topping it up is usually quicker than unwinding a payment. You can always insist on a refund where the cases above apply. The refill is an offer, not a detour.
How to Request a Refund
Contact our support team at support@hypenza.com with your order number and the reason for the request. We reply within 24 hours. If we need anything else to assess the case, such as the link you ordered for, we ask for it in that first reply, and we tell you the decision as soon as the delivery data has been checked.
Refund Amount and Processing
A full refund covers everything you paid for the order, including any small order fee. A partial delivery is refunded pro rata for the undelivered part. Approved refunds are issued within 10 business days. A card payment is refunded to the card you paid with. A crypto payment is refunded in cryptocurrency to a wallet address you give us, and that refund is denominated in the order total, not in the coin amount at the rate on the day of the refund.
Non-Refundable Cases
- Orders that have been fully delivered
- Delivery delays caused by incorrect information provided by the customer
- Natural fluctuations in follower and engagement counts after delivery, which the refill guarantee covers instead
Right of Withdrawal (EU and EEA)
Consumers in the EU and EEA may withdraw from an order within 14 days. Because delivery starts right after payment at your request, that right ends once the order is fully delivered. If you withdraw while delivery is still running, we refund the part not yet delivered. How to withdraw is explained in our Terms of Service.
Your Statutory Rights
Nothing on this page limits rights you have by law. Details on governing law and consumer rights for EU customers are in our Terms of Service.