Refund Policy

Refund Eligibility

We offer refunds in the following cases:

• Order not delivered within the estimated timeframe
• Partial delivery with significant shortfall
• Service not matching the description

Refill First, Refund Second

Most delivery problems are solved fastest by a refill. Every order carries a 30 day refill guarantee, and when numbers drop or a delivery stalls, topping it up is usually quicker than unwinding a payment. You can always insist on a refund where the cases above apply; the refill is an offer, not a detour.

How to Request a Refund

Contact our support team at support@hypenza.com with your order number and the reason for the request. We reply within 24 hours. If we need anything else to assess the case, such as the link you ordered for, we ask for it in that first reply, and we tell you the decision as soon as the delivery data has been checked.

Refund Amount and Processing

A full refund covers everything you paid for the order, including any small order fee. A partial delivery is refunded pro rata for the undelivered part. Approved refunds are issued within 10 business days. Because orders are paid in cryptocurrency, a refund is sent to a wallet address you give us rather than back along the original payment route, and it is denominated in the order total, not in the coin amount at today's rate.

Non-Refundable Cases

• Orders that have been fully delivered
• Delivery delays caused by incorrect information provided by the customer
• Natural fluctuations in follower and engagement counts after delivery; these are covered by the refill guarantee instead

Your Statutory Rights

Nothing on this page limits rights you have by law. Details on governing law and consumer rights for EU customers are in our Terms of Service.